FAQ
| 1.Manufacturer or trading company? Where is the company located? | We are a professional exporter of sintered stone marble porcelain tiles, we are involved in the production and also cooperate with other leading manufacturers in China |
| 2.How long have you been involved in this market? | We have been in the stone industry for 10 years and the development of sintered stones started in 2018 |
| 3.Where are the main markets? | Our principal markets are in the Middle East, Southeast Asia, South America and other markets in North America. |
| 4.Can we use the specified packing method? | Of course, you can use the packaging method you specify |
| 5.Can we offer quotations for the products not shown on the website? | Porcelain products come in a wide variety of sizes and thicknesses, and not all of the products we can offer are shown, you can view the catalog to provide purchasing information |
| 6.Does the product itself support OEM customization? | We support OEM ODM |
| 7.What's the min quantity? | 1 x 20 ft container |
| 8.Can you provide a product catalog? | Contact our business manager, we will send the product catalog you need to your mailbox |
| 9.Are samples available free of charge? | We can provide you with free samples of most products, you only need to pay for the shipping cost. |
| 10.Mass production time and delivery time. | 15~60 days, depending on stock, or wait for production |
| 11.About the terms and conditions of payment. | When you quote, we wil confim with you the trading method,FOB,CIF CNF, o other methods. in mass production we usull pay 30% advance payment frst then seethe balance of the bill of lading.Most of the payment methods are T/T, of course,L/C is also acceptable. |
| 12.Product after-sales service scope and service period | If the product is broken during loading, including the breakage due to the quality of the product after the container arrives at the port, we will pay for it for you free of charge. |
| 13.What are the benefits to long-term importers or distributors? |
We can offer better discounts, free shipping, free samples, custom packaging and quality control based on custom requirements. |
